HOW CAN
WE HELP?
Find answers, manage your FOKUS account or contact our support team.
START HERE
Update your account information, password and security settings.
View your current plan, access status and subscription details.
Manage automatic renewal and payment settings.
Review and manage devices authorized for your account.
Recover access if you forgot your FOKUS password.
Get help with the FOKUS app, playback or technical issues.
QUICK ANSWERS
How do I manage my FOKUS plan?
Sign in to your FOKUS account and open My Plan to view your current subscription, access period and plan information.
How do I turn automatic renewal on or off?
Open Billing & Renewal inside your FOKUS account. There you can manage automatic renewal when the option is available for your subscription.
How do I remove a device?
Open Devices in your account. Your authorized devices will appear there with the option to remove them.
I forgot my password. What should I do?
Use the password recovery option on the FOKUS sign-in page. A recovery link will be sent to the email address associated with your account.
Can I delete my FOKUS account?
Yes. You can permanently delete your account through our Delete Account page. Account deletion cannot be undone.
DELETE ACCOUNT →Where can I read the FOKUS legal policies?
CONTACT
SUPPORT
Send us the details of your issue and we'll review your request.